Refund policy

We want you to be happy with your purchase. This policy explains when stationery, paintings, and commissioned artwork may be returned, replaced, or refunded. It applies to purchases made through this website and does not limit any rights available under applicable consumer law.

1.Return Eligibility

Unfortunately we do not accept any Return .

Damaged, defective, incorrect, or materially misdescribed items: Contact us within 48 hours of delivery and provide the order number, a description of the issue, and clear photographs of the item and external packaging.

If a Return is approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

You can always contact us for any return questions at hello@selahpaper.com.

2. How to Request a Return or Replacement

1.      Email [support email] within the applicable return period with your order number and reason for the request.

2.      For damage, defects, incorrect items, or description concerns, attach clear photographs of the item, shipping label, and packaging.

3.      Wait for written approval and return instructions before sending the item. Unauthorised returns may not be accepted.

4.      Pack the item securely in its original packaging, where available, and dispatch it through a trackable service within 5 calendar days of approval.

3. Cancellations

We do not accept any Cancellations.

4. Colour, Size, and Handmade Variations

Screen settings may cause slight colour differences, and handmade or original artwork may include minor variations in texture, brushwork, paper, or dimensions. These natural variations are not defects unless the item is materially different from its description or approved specifications.