Shipping policy

Thank you for shopping with us. We carefully prepare every order to help paper goods and fine art prints arrive safely. This policy explains our processing times, shipping options, delivery expectations, and what to do if an order is delayed, lost, or damaged.

1. Order Processing

  1.  Ready-to-ship items are usually processed within 2–4 business days.
  2.  Made-to-order, personalized, signed, or limited-edition items may require 7–10 business days unless otherwise stated on the product page.
  3.  Business days exclude weekends and public holidays.
  4.  Orders placed after our daily cut-off time begin processing on the next business day.

If an item has a different lead time, the timeframe shown on its product page will apply. During launches, sales, or holiday periods, processing may take longer; we will post notices or contact you if a significant delay is expected.

2. Shipping Rates & Methods

Available shipping methods, estimated delivery windows, and charges are displayed at checkout based on the destination, package size, weight, order value, and selected service. Any free-shipping offer and its conditions will be shown on the website or at checkout.

Delivery estimates begin after processing is complete. They are not guaranteed unless the selected carrier service expressly provides a delivery guarantee. We still have a handling fee for seamless logistic operations

  • Domestic orders of ₹999 and above - free shipping
  • Domestic orders below ₹999 – Flat 99 handling Fee
  • International orders - calculated at checkout based on destination and order weight
  • We DO NOT have COD facility

3. Packaging and Product Protection

We package products according to their size, finish, and fragility. Paper goods may be placed in protective sleeves with rigid backing and shipped in sturdy mailers or boxes. Fine art prints may be shipped flat or rolled, as appropriate, using protective, acid-free materials where suitable and additional reinforcement to reduce bending, moisture exposure, scuffing, and crushing in transit.

Frames, mounts, and other accessories may ship separately when necessary for safe delivery. Please remove prints from tubes carefully and allow rolled prints to relax naturally before framing.

4. Tracking and Shipment Confirmation

When tracking is available, we will send a shipment confirmation to the email address provided at checkout. Tracking may take up to 48 hours to update after the carrier receives the package. Some economy or letter-mail services may provide limited or no end-to-end tracking.

5. Delivery and Address Accuracy

·       Please provide a complete and accurate shipping address, including apartment, unit, or suite details.

·       Contact us as soon as possible if an address needs to be changed. We cannot guarantee changes after processing has begun.

·       Customers are responsible for additional shipping charges caused by an incorrect address, an unclaimed package, or a delivery refusal, except where prohibited by law. If tracking shows delivered but the parcel is missing , first check with the household memebers , receptions , gate and carrier. Then contact us prompty so that we can help with the avialable information . 

      6. International Shipping

International availability and shipping methods are shown at checkout. Delivery may take longer because of customs processing. Unless checkout states otherwise, the recipient is responsible for import duties, taxes, brokerage fees, and other charges imposed by the destination country. We cannot mark orders as gifts or declare a value lower than the purchase price. 

International customers should confirm that purchased products may be imported into their destination. Customs and local delivery processes are outside our control, and customs delays do not normally qualify an order for cancellation or refund.

7. Split Shipment 

Items in the same order may ship seperately because of size , availability , production location or packaging requirements . In such case seperate tracking details will be provided and you will not be charged additional shipping due to this.

8. Contact Us

We aim to respond to all queries within 1–2 business days. If you have any questions or concerns regarding our shipping policy, please connect with us on WhatsApp at +91 8796032335 or email us at riyadesignsshop@gmail.com

This policy is subject to change. We recommend checking back periodically for updates.